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NBN internet keeps dropping out

brendandoregan1
Level 2

Hi TPG,

 

Our NBN internet in Bayswater Perth keeps dropping out lately, usually works fine not recently, I have Tv and  PC hard wired to router so its not a WIFI issue. Can TPG check out line and service, have used TPG app and comes up fine. But it is intermittent outages.

 

Thanks Brendan

1 REPLY 1
BasilDV
Moderator

Hi @brendandoregan1

 

Thanks for raising this to our attention.

 

Is it time specific or it happens at a random time?

Have you tried rebooting the modem/router?

 

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV