Hi @Kevinw ,
Welcome to the community!
We're sad to know that you're having issue with the service. We ran an initial test to the connection it shows a possible line fault. We raised this to our Engineering Team for further test and investigation. Expect an update within 24-48hrs via SMS or Phone call.
We apologise for any inconvenience, let us know should you require further assistance.
We've seen that our Engineering Team sent you an SMS advised that an appointment for nbn technician visit is Thursday, 10 October 2019, 8:00 AM - 12:00 PM. Your attendance is needed. Let us know how it will go and should you require further assistance.
We understand that our Engineering team has been in touch and confirmed that the service is working.
The NBN technician visit is not necessary as they were able to fix the fault within the network.
Should you require further assistance, please let us know.
I'm sorry to hear that the issue has recurred. I can see that our Technical Team has re-escalated this to our Engineering Team earlier. We have rejected NBNCo's resolution of the initial ticket we raised. We're currently waiting for an update from NBNCo. Once available, you will be contacted by our Engineering Team for the updates.