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NBN modem not connecting

Watsonjane
Level 2
Since a power outage on Christmas Day our internet not working. NBN Modem has first two lights solid blue. 2nd light was initially flashing red but when I powered off and reset it went back to blue. Cannot get dsl or lan light working have powered off both modems and reset both modems. Everything indicates a tech visit will be required. Have tried different cords and none resolve the issue. Have lodged a fault with no response and can’t get through in phone. Service needed immediately please help!
1 REPLY 1
Aubrey
Moderator

Welcome to TPG Community @Watsonjane!

 

Allow us to step in and look into this case. Send us a private message with your customer ID or username and let's check on this right away.

 

Thanks,

Aubrey