NBN modem - red light connection symbol

[kotebola]

connection link symbol on my NBN modem suddenly turns red.

there was a planned maintenance in my area, but it was planned to finished 5pm

tried resetting the modem and plugging the power cable off and still seeing the connection link red light issue.

Please help

[BasilDV]

Hi @kotebola

Welcome to the Community!

We were able to locate your account using your community details and learned that the case has been raised to our Engineering team.

An NBN technician has been booked to check the service and updates will be provided once available.

Let us know if you need further assistance.

BasilDV