Hi @mattrodgers . Is it the LANx light on corresponding to your computer connected or the WAN light?
If you pressed the reset button, can you check if the router has the proper configuration?
PPPoE, your username, password, and VLAN ID=2.
I've managed to locate your account and recent updates indicated that the connection issue is now raised to our Engineering Team.
I'll chase this with their team in order to check for any updates available.
We apologise for the inconvenience.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
Recent remote tests indicated that all of your connection is now up and running.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support