NBN not working.

amzounslide95
Level 2

Basically, the NBN box has the power and optical lights ON. When I connect Exetel modem from WLAN to UNI-D1 (NBN box), those lights do not turn ON, the only lights ON at the modem are Power and WLAN. It looks like the modem does not connect to the NBN box.

 

 

 

 

 

 

Lucky Patcher Kodi nox

Shane
Moderator

Hi @amzounslide95,

 

We'd like to confirm if you're using Exetel modem with TPG service if so, we'd like to help see the status of your conneciton service. Let us know your account details (Username/Customer ID together with the address on file).

 

Cheers!

Amanda26
Level 2
Wondering if I will be advised of any billing updates as mentioned previously.
Thanks
BasilDV
Moderator

Hi @Amanda26,

 

We'll chase this with our Engineers and have them assess the previous case that they've handled.

 

Updates will be given once available.

 

Regards,

BasilDV

BasilDV
Moderator

Hi @Amanda26,

 

Our Engineers have acknowledged my request and the previous case is being assessed.

 

Further updates will be given as soon as it becomes available.

 

Regards,

BasilDV