Welcome to TPG Community!
We were able to locate your account using your community details and have tested the NBN line.
It appears that there's a fault within the NBN network, that affected your service.
We'll escalate the case to our Engineering team for further investigation and they'll be in touch with you via SMS or phone call within 24 to 48 hours as soon as an update becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
It is possible that the internet will not work within those times, but our Engineering team is already looking into your case.
No alternative as of the moment since the NBN network is at fault.
Hi @Amanda26, we can see that our Engineering Team has been in touch via SMS and advised you about the technician appointment schedule. We have also received your confirmation regarding the said technician appointment.
Our Engineering Team is closely monitoring your account and the case engineer will contact you once an update is received from the NBN technician.
Let us know should you have further queries. Thank you.
Hi @Amanda26, our Engineering Team is still working on this matter, but we have already made a follow up to fast track the resolution and the case engineer will contact you as soon as a new update becomes available.