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NBN outage @ Glen Waverley

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Level 2
Hi there is no Internet for us at Glen Waverley. Both the NBN black box and router show offline. Is there an Internet outage at 3150 area or something wrong with our connection?
2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator

Hi @Rahim1112

 

Thanks for raising this with us.

 

Your service was affected by an NBN network outage, which caused by a faulty hardware.

 

The NBN technician that attended the site was able to resolve the issue by re-configuring the said hardware.

 

We understand that the service is back and working within specification.

 

Should you require further assistance, please let us know.

 

BasilDV

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Level 2
Thank you.Our internet is back up now.

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5 REPLIES 5
Highlighted
Moderator

Hi @Rahim1112

 

Thanks for raising this with us.

 

Your service was affected by an NBN network outage, which caused by a faulty hardware.

 

The NBN technician that attended the site was able to resolve the issue by re-configuring the said hardware.

 

We understand that the service is back and working within specification.

 

Should you require further assistance, please let us know.

 

BasilDV

View solution in original post

Highlighted
Level 2
Thank you.Our internet is back up now.

View solution in original post

Highlighted
Moderator

You are welcome, @Rahim1112.

 

Cheers!

BasilDV

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Level 1b
Hi I was wondering if we are facing the same problem now downstream light keeps flashing
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Moderator

Hi @Thiartrautie ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.    

https://www.tpg.com.au/servicestatus
    
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage.

How to Check for NBN Network Outage
https://community.tpg.com.au/t5/Broadband-Internet/How-to-Check-for-NBN-Network-Outage/td-p/45557

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link :

Troubleshooting no internet connection
https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338/thread-id/3

 

Should you need further assistance,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community