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NBN outage Northern Beaches

janheys
Level 3
Level 3
‎09-08-2020 11:17 AM

Received an SMS yesterday @12-35 to advise NBN outage, 

1 - no further updates?

2 - why does the support page not show this outage?

3- When can we expect an update or ETA of it being fixed.

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6 REPLIES 6
Riezl
Moderator Moderator
Moderator
‎10-08-2020 10:29 AM

Hi @janheys, we apologise for the inconvenience this issue has caused you.

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link:How do I private message (PM) in the community

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Munners
Level 2
Level 2
‎10-08-2020 05:10 PM

I'm on Northern Beaches (SYD) too.

NBN has been down (no service at all) since approx 9-10am Sat 8th Aug.   
Initial SMS notification saying service may be disrupted but no futher updates nor ETA on service restoration.

 

How can I get a status update?   How wide is the outage?  Is there anything I need to do if the service has been restored but an action is required (e.g. power cycle NBN router to resync)?   This is not a good situation with people Working From Home and other essential tasks that require a connection.

 

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janheys
Level 3
Level 3
‎10-08-2020 05:31 PM

TPG Have PMd me

We understand the need for a working service. Technicians have attended today, but they were unable to identify any fault, thus further investigation is required.

 

NBN Co. is doing their best to rectify this as soon as possible.

 

what a joke!

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Ahra_G
Moderator Moderator
Moderator
‎10-08-2020 05:45 PM

Hi @janheys, 

 

The outage is now posted in NBN Co's website:

https://www.nbnco.com.au/support/network-status

 

Kindly enter your service address for further updates. 

 

 

Thanks! 

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Ahra_G
Moderator Moderator
Moderator
‎10-08-2020 05:49 PM

Hi @Munners, 

 

Welcome to the Community!

 

I've managed to locate your account using your Community details. 

 

It appears that your area is also part of the unplanned outage. 

 

Further information can be found on this link and you may also use this for future reference: https://www.nbnco.com.au/support/network-status

 

 

Thanks! 

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janheys
Level 3
Level 3
‎10-08-2020 06:19 PM

Hi Arab,

it has been on the NBN site since Saturday. 

I,ve provided my details earlier today.

what compensation can we get, as I have had to hot spot my TPG mobile service.

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