We're sorry to learn that you are experiencing issues that was part of an ongoing outage.
Here at TPG, we will always do our best to provide you a quality service, a great experience and resolve any issues quickly and effectively.
However whilst we will endeavour to make the service available to customers 24 hours a day, 7 days a week, the service is not fault free and we cannot guarantee an uninterrupted service, or the speed, performance or quality of the service. There are many factors outside of our control which affect the services, such as but not limited to; the performance of third party suppliers and equipment and force majeure events.
Recent update shows that the issue resides within the network that is managed by a third party network provider. NBN has engaged the third party network provider to provide a field tech to investigate the fault.
They have provided an ETA which is on 29 December 2020.
You may also check updates via the NBN Outage page: https://www.nbnco.com.au/support/network-status
We apologise for the inconvenience.