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NBN service has been down for over 24 hours.

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Level 1a
It is a new service initially connected last Thursday. Connected easily and worked really well until late yesterday afternoon.
NCD has all lights working...modem does not.
Twice tried contacting customer service.
Ist time couldn't even get thru.2nd time the line dropped out after being on hold for 45 mins.
We are new customers...if this is the level of customer service that we have to put up with....I'll be changing providers beforeel my cooling off period expires.
1 REPLY 1
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Moderator

Hi @Shemoff

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you've successfully reached our tech team to report the issue.

 

After you turned off/on and reconnect the cables of the NBN NCD and the modem, the connection started to work.

 

If you need further assistance, please let us know.

 

BasilDV