NBN service keeps dropping out

[Helenl1980]

I’ve reset the modem to my nbn however this doesn’t help.
I phoned tpg technical help desk at 9:35pm and still on the phone 30 mins later waiting to speak to someone (now 10:06pm)
Please help!

[Helenl1980]

It’s 10:15pm now and I’ve been on hold waiting to speak to a tpg technical support personnel since 9:35pm this evening. After waiting on the phone all this time, the message I now receive on the phone is that customer service has now closed and to call back between operating hours ie before 10pm (which I did). My call then terminated.
Not sure what to do now

[BasilDV]

Hi @Helenl1980

We'd like to have a better understanding of the situation and see what we can do to resolve this.

Shoot me a PM with your TPG account details for further assistance.

BasilDV