NBN slow and dropping

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Level 1b

My NBN is tooo slow and keeps dropping.

Tested with ozspeedtest.com, it showed me about 1M bps. Actually, many times I feel like I travelled back to the old dial-up era. Also, it keeps dropping more than 10 times a day.

 

I actually don't need a high speed internet, as my activity is mostly readling web pages. But my NBN even can't support this level of requirement.  Too sad.

 

What's going on with the NBN? Shall I switch to another retailer?

 

Regards

Steve

 

1 REPLY 1
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Moderator

Hi @lsyca 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and tested the line.

 

We've detected the dropouts and will reset the NBN NTD box remote to rectify this issue. Also, please check the cables are properly connected.

 

We'll monitor your connection within 24 hours and provide you with the updates.

 

BasilDV