so here is today's update. NBN was down from approximately 1600 on 0201/19 until approximately 0900 today.........coupled with the major outage earlier on 02/01/19.....which nobody could tell me why. NBN attended today & told my wife that despite the distance from the node there was a problem & they would look at it. I returned home around 1400 today to find I was now getting 22/2 which is very impressive since TPG assurred me that the best I could get was 15..........fast forward 4 hours later & the speed has now dropped back under 13 with no extra connections in the house or anybody streaming. It still has not been communicated to me why I have now had 3 major dropouts since 31/12/18. I'm not talking minor dropouts. The last 2 have lasted well over 8-10 hrs including last nights which was around 17hrs.
I have raised an upgraded complaint with the TIO. I am still very upset with being emailed outside of business hours by the case manager when it was known that my internet was down & not calling as promised.
