NBN

[shreejan01]

Hi, i have recently upgraded to NBN internet and i got email that my service is active. I have a tp link archer VR1600v router. I have connected to my nbn box and also tried all UNI-D ports but its not recognising.

[Ahra_G]

Hi @shreejan01, 

Please check out this article on how to do initial setup for the NBN service: New Connection Setup Help

For further assistance, let us have your TPG account details (Customer ID/username) via private message. 

Thanks! 

Ahra_G

[shreejan01]

I have already tried the initial steps. But the Uni-D ports lights are not turning on. And no internet connection