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NBN100 plan speed very slow

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Level 1a

I got the NBN100 plan couple months ago, at the biginning I did a speed test and it was fine.

 

However, the speed became lower and lower these days. So I did some speed tests tonight and found the speed was very low and sometimes the download speed was even just 0.5 Mbps. I attached some test snapshots for the reference.

 

Could anyone please look into it and solve the problem? Thank you.

 

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Moderator

Hi @johnkillara2017 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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2 REPLIES 2
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Moderator

Hi @johnkillara2017 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

View solution in original post

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Level 4

@johnkillara2017 what WiFi are you connected to - 5Ghz or 2.4GHz?