Nbn box - light flashing

[nghuy]

My NBN went down since 4 pm yesterday (Sat) the light (upstream) keep flashing.

I did checked the cable, it is looks good to me.

Any ideas? Thanks

[Ahra_G]

Hi @nghuy 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

The issue is now raised to our Engineering Team for further investigation. We realised tha the service is currently not working however please ensure to leave the modem connected and turned on for remote testing purposes. 

Updates will be provided via phone call or SMS. 

We apologise for the inconvenience. 

Regards,

Ahra_G

[nghuy]

Thanks for replying. Could you please speed up the process, it has been a day without the internet specially kids are at home and they unable to browse and study online.

Every time I am having issue with my internet it took weeks to fixed. Will shopping around for the better NBN service.

[nghuy]

Any update please?

[Ahra_G]

HI @nghuy, 

Recent update on the raised fault advises that a tech visit is booked for tomorrow, 15 December 2020 between 8AM-12NN. 

Our Engineering Team has sent an SMS to the mobile number we have on file. You may reply to it to confirm. 

Thanks! 

[nghuy · Accepted solution]

Thanks heaps, the issue has been resolved.

[Ahra_G · Accepted solution]

Glad to know that it's all sorted now, @nghuy! 

It appears that the NBN Tech found a faulty cable or connector and had it replaced. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Cheers! 

[nghuy]

Thank you