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Nbn box - light flashing

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nghuy
Level 3
My NBN went down since 4 pm yesterday (Sat) the light (upstream) keep flashing.

I did checked the cable, it is looks good to me.

Any ideas? Thanks
2 ACCEPTED SOLUTIONS

Accepted Solutions
nghuy
Level 3
Thanks heaps, the issue has been resolved.

View solution in original post

Ahra_G
Moderator

Glad to know that it's all sorted now, @nghuy

 

It appears that the NBN Tech found a faulty cable or connector and had it replaced. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers! 

View solution in original post

7 REPLIES 7
Ahra_G
Moderator

Hi @nghuy 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

The issue is now raised to our Engineering Team for further investigation. We realised tha the service is currently not working however please ensure to leave the modem connected and turned on for remote testing purposes. 

 

Updates will be provided via phone call or SMS. 

 

We apologise for the inconvenience. 

Regards,

Ahra_G

nghuy
Level 3
Thanks for replying. Could you please speed up the process, it has been a day without the internet specially kids are at home and they unable to browse and study online.

Every time I am having issue with my internet it took weeks to fixed. Will shopping around for the better NBN service.
nghuy
Level 3
Any update please?
Ahra_G
Moderator

HI @nghuy

 

Recent update on the raised fault advises that a tech visit is booked for tomorrow, 15 December 2020 between 8AM-12NN. 

 

Our Engineering Team has sent an SMS to the mobile number we have on file. You may reply to it to confirm. 

 

 

Thanks! 

nghuy
Level 3
Thanks heaps, the issue has been resolved.

View solution in original post

Ahra_G
Moderator

Glad to know that it's all sorted now, @nghuy

 

It appears that the NBN Tech found a faulty cable or connector and had it replaced. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers! 

View solution in original post

nghuy
Level 3
Thank you