For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
The issue is now raised to our Engineering Team for further investigation. We realised tha the service is currently not working however please ensure to leave the modem connected and turned on for remote testing purposes.
Updates will be provided via phone call or SMS.
We apologise for the inconvenience.
Recent update on the raised fault advises that a tech visit is booked for tomorrow, 15 December 2020 between 8AM-12NN.
Our Engineering Team has sent an SMS to the mobile number we have on file. You may reply to it to confirm.