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Nbn connection dropping in and out every few ninutes for last 24hours

leahtrent
Level 2
Hi team,
My nbn has been cycling (dropping off and reconnecting) since last night.
It will connect, allow a minute or so of use then drop out again. I am seeing this occur at the modem as well. It connects and works through the lights until 4 are up, then after a few minutes drops the lights and starts the connection process again.
I have not changed anything on my side of the modem to cause this.
Note: Ive been on hold trying to call through for half an hour.
Trent
1 REPLY 1
BasilDV
Moderator

Hi @leahtrent

 

We apologise for any connection issues you have experienced. We appreciate the frustration this can cause. We can confirm the issue should now be fully restored.

 

If you are still having issues, please reboot your modem in the first instance.

 

 

BasilDV