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Nbn internet stopped working

Riezl
Moderator

That's possibly the reason why the modem is not communicating with NBN Black box. Kindly remove the yellow cable from the LAN 1 port of the TPG Modem and connect it to the Blue Port/WAN Port of the TPG modem instead.

 

I will check here if the modem will communicate with the NBN box. Let us know once done. Thank you.

Riezl
Moderator

Hi @priyankawalder2, we have checked the status of your connection and it shows connected for more than 2 hours now.

 

Should you need further assistance, feel free to message us. Thank you.

Dedokta
Level 2
 
Shane
Moderator

Hi @Dedokta,

 

Do you experience connection dropout with the service?

 

Regards,