Nbn not working or home phone

[Jessicahewitt]

My modem and home phone have no connection. I have even tried a new modem to see if the modem was the issue. Currently have no internet access for almost 7 days now

[Aubrey]

Hi @Jessicahewitt, let's run some line tests and check what's going on here. Please send us your account/customer details via private message.

Thanks,

Aubrey

[Jessicahewitt]

We just reset the nbn box on the house and it now seems to be working

[Aubrey]

Great! Glad that you're back online now.