TPG Community

Get online support

NBN Outage - How many outages is too many?

tumbles1
Level 2

Hi, in the last 30 days we have had our Internet on and off almost every day.courtesy of TPG messages related toNBN Co doing work of some kind. In the last 30 days we have had messages to say:

15 times - NBNCo started emergency work in your area,

8 times- NBNCo planned maintenance in your area, and

2 times - NBNCo is still investigating an outage in the area.

 

These have been received sporadically over the past 30 days with highly unreliable Internet the result. Just how long do yo uhave to put up with this and what recourse is there just for a way forward?

 

Appreciate some advice.

1 REPLY 1
Ahra_G
Moderator

Hi @tumbles, 

 

While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.

 

There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.

 

We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.

 

For connection issues, let us have your Customer ID or username via PM in order for us to assist you accordingly. 

 

 

Regards,

Ahra_G