Nbn outage Canberra

[Be]

Internet has been out since about 11am 29 January 2020. Unable to get through to TPG. Left online email, but no response. Waiting on phone 40 mins, no answer. Checked service status and issue not listed. Checked community posts and similar issue is said to be fixed. We have bushfires near us so wondered if this could be the problem. Is there any way I can find out what is happening and likely timeline for fixing?

[Riezl]

Hi @Be,

Welcome to TPG Community!

We have located the account using your community details and we can see that your concern has been escalated to our Engineering Team.

As per checking, an NBN technician has been booked for tomorrow to further investigate this.

Our Engineering Team is closely monitoring this and the case engineer will be in touch for any additional update.

Should you have further queries, feel free to message us. Thank you.