Nbn outage since Sunday 4006

[Tgeraghty28]

I have no internet in the last 4days now which according to your message due to unplanned outage. When will this be resolve. Need clarification re- this problem.

[Angeli]

Hi @Tgeraghty28, 

Can you please send me a private message with your TPG customer ID/username together with the registered address? This is so I can check the service restoration status in your area. 

How do I private message (PM) in the community

Thanks,

[Tgeraghty28]

******, 1111/16?Hamilton Place Bowen Hills QLD. Appreciate your prompt reply, I am thinking of cancelling broadband with TPG due to this problem, I’ll give it another day , this will be 5th day, if no solution in sight I have no alternative but to cancel.

[Angeli]

Hi @Tgeraghty28,

A number of fixed broadband customers are affected due to power outages, caused by extreme weather conditions in QLD and NSW. We're working closely with emergency services and power companies to restore impacted sites as soon as it is safe to do so. Teams are currently experiencing challenges accessing some sites due to flooding. 

Regards,

[Tgeraghty28]

Thanks for the update