Nbn outage

[Pranishd]

Hi there,

There is no nbn connection at my place. I get messages for activation but no luck. Everytime I check network status it says no nbn connection at this address contact the provider. I really need it get sorted asap.

I would appreciate if this issue gets resolved soon.

[Ahra_G]

Hi @Pranishd, 

For service connection issues, we recommend our customers to check the following: 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

Please send your Customer ID or username via private message in order for us to assist you further.

Regards,

Ahra_G