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Nbn speed boost issues

raychow88
Level 3
Level 3
‎08-04-2021 07:36 PM
Receive a msg about speed boost but nothing was happen?
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8 REPLIES 8
Riezl
Moderator Moderator
Moderator
‎09-04-2021 08:44 AM

Hi @raychow88 , kindly send us a screenshot of the email you have received regarding the speed boost. We will wait for your PM. Thank you.

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raychow88
Level 3
Level 3
‎09-04-2021 03:52 PM
i have send the screenshot to you from the email please check
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raychow88
Level 3
Level 3
‎09-04-2021 03:56 PM
I try to upload the photo here but no successful. I try to copy and paste what did the msg say.


TPG: From 6 April 2021, your internet plan will change to our nbn Home Superfast plan for 6 months. There will be no change to your monthly plan fees. Your download speeds will be faster, but you may experience slower upload speeds. Check our email for more details or call us on 13 14 23
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Anonymous
Not applicable
‎09-04-2021 08:26 PM

Hi @raychow88,

 

Thanks for the confirmation, this has been escalated to our Technical Team. Expect them to contact you once assessment and investigation related to the NBN speed boost is done. Let us know should you require further assistance.

 

Regards,

 

 

I try to upload the photo here but no successful. I try to copy and paste what did the msg say.


TPG: From 6 April 2021, your internet plan will change to our nbn Home Superfast plan for 6 months. There will be no change to your monthly plan fees. Your download speeds will be faster, but you may experience slower upload speeds. Check our email for more details or call us on 13 14 23
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raychow88
Level 3
Level 3
‎12-04-2021 05:52 PM
just keep you inform , I haven’t receive any news or update from any department. Thank you
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BasilDV
Moderator Moderator
Moderator
‎12-04-2021 06:00 PM

Hi @raychow88

 

Thanks for getting back.

We've checked the account and it shows that the NBN free speed boost has been applied to your account.

Could you please test the speed using the 5GHz network or Ethernet connection (using a Cat5e or above) to confirm this?

 

BasilDV

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raychow88
Level 3
Level 3
‎14-04-2021 06:58 PM
hi there , I test with 5G and I get 250mbps but 2.4g still under 100 just comfirm this is normal?
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Anonymous
Not applicable
‎14-04-2021 08:06 PM

Hi @raychow88,

 

There is a possibility that an interference is causing slow connection on 2.4ghz. Here is an article that you may find helpful please see the links below.

 

Check this thread for another reference: Home Superfast Plan - Complimentary Speedboost email

 

Regards,

 

 

hi there , I test with 5G and I get 250mbps but 2.4g still under 100 just comfirm this is normal?
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Reply