Thanks for the confirmation, this has been escalated to our Technical Team. Expect them to contact you once assessment and investigation related to the NBN speed boost is done. Let us know should you require further assistance.
I try to upload the photo here but no successful. I try to copy and paste what did the msg say.
TPG: From 6 April 2021, your internet plan will change to our nbn Home Superfast plan for 6 months. There will be no change to your monthly plan fees. Your download speeds will be faster, but you may experience slower upload speeds. Check our email for more details or call us on 13 14 23
Thanks for getting back.
We've checked the account and it shows that the NBN free speed boost has been applied to your account.
Could you please test the speed using the 5GHz network or Ethernet connection (using a Cat5e or above) to confirm this?
There is a possibility that an interference is causing slow connection on 2.4ghz. Here is an article that you may find helpful please see the links below.
Check this thread for another reference: Home Superfast Plan - Complimentary Speedboost email
hi there , I test with 5G and I get 250mbps but 2.4g still under 100 just comfirm this is normal?