Nbn suddenly not working

[Fookfook]

Hi , my nbn suddenly stop working and on the nbn light only show one blue and one red light . Pls advice what I can do as my work relies on the internet a lot . Thanks

[Ahra_G]

Hi @Fookfook, 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

If the issue persist, please send your Customer ID or username via private message so we can check the status of your connection. 

Regards,

Ahra_G