You may contact our Financial Hardship team by emailing firstname.lastname@example.org or calling 1300 056 356:
The earlier you contact us, the better. Discussing your situation gives us the opportunity to help you manage your financial hardship and keep your services connected. We endeavour to act with compassion and sympathy, and to accept reasonable arrangements, taking into account each customer’s individual circumstances and the services supplied.
For more information, please visit https://www.tpg.com.au/terms_conditions/financialhardship