New ADSL2+ customer - very slow speeds

[Shru]

Hi,

My internet was activated on Monday but since then our speeds have made it close to unusable. Speedtests via ethernet with wireless disabled average about 0.8Mbps, highest has been about 1.4. The TPG DSLAM map puts us ~3km from the exchange but from the averages we should still be expecting about 5-6x what we have now.

Thanks

[Riezl]

Hi @Shru,

Welcome to TPG Community!

We have located the account using your community details and we have checked the status of your connection.

We are not detecting any fault on the line or network at the moment, but we'd like to identify what is causing the speed issue and we'll have a specialist contact you between 1PM and 2PM NSW time for troubleshooting.

Should you have a preferred contact number and time, please send it via private message. Thank you.

[Riezl]

Hi @Shru, thanks for sending your contact details via PM.

We'll have a specialist contact you between 5PM and 6PM NSW Time instead.

[Ahra_G]

Hi Shru, 

I can see that you have been contacted by ourTechnical Team and that the issue has been escalated now to our Engineering Team. Kindly allow them sometime to assess the case. They should be in touch to provide updates within the next 24hrs. 

Should you have further queries, please don't hesitate to let us know. 

Thank you!