New service installation

[Saudkhan95]

I have been trying to get my internet working but there is always some issue and the remote activation cannot be done. Upstream just keeps flashing and the help from the team is so bad because no one understands the question. Is it the problem with nbn or the way I set up, no one even bothers to ask. Its always a guess game that I have to play and force to send pictures of the way I connected it. The case is always escalated to nbn and nothing happens. Probably the worst experience I had in Australia so far with all the installations or anything I did and from a customer service perspective.

[Anonymous]

Hi @Saudkhan95 ,

For new services, we recommend customers to check if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

It appears that this has been escalated to our Provisioning Team and we'd like to make a follow up to fast track the resolution.

Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community

[Saudkhan95]

All of this done and nothing works. I was expected to book a technician appointment yesterday but still struggling to connect to the team. Please someone give a call or if that cannot happen I would request a refund so that I can go with a different provider who can atleast take the time to book in a technician appointment. I do understand technical difficulties but a week without a single step of progress is just unacceptable.

[Anonymous]

Hi @Saudkhan95,

We will chase this with our Provisioning Team, please confirm your best contact time tomorrow.

Regards,

All of this done and nothing works. I was expected to book a technician appointment yesterday but still struggling to connect to the team. Please someone give a call or if that cannot happen I would request a refund so that I can go with a different provider who can atleast take the time to book in a technician appointment. I do understand technical difficulties but a week without a single step of progress is just unacceptable.

[Saudkhan95]

Please contact me tomorrow any time. Thanks