No DSL light on NBN modem

[Ed13]

Hi,

I have an issue with my internet. My internet jus dropped for the 2nd time this month. The DSL light on NBN modem is not on. I try check for any outage, and there are no outage in my area from NBN and TPG website. I try use different phone wall socket and different phone cable (change to new) , still can't connect. Lastly, I try hard reset on NBN modem many times (more tham 4-5 times), it doesnt work too. Try to call TPG helpdesk, after 1 hour waiting time, no one pick up. Need help, please

[Ahra_G]

Hi @Ed13,

Looks like your situation may benefit from being escalated to our Tech team for further checking. 

Let us have your Customer ID or username via private message so we can locate your account and assist you better. 

Thanks! 

Ahra_G

Hi,

I have an issue with my internet. My internet jus dropped for the 2nd time this month. The DSL light on NBN modem is not on. I try check for any outage, and there are no outage in my area from NBN and TPG website. I try use different phone wall socket and different phone cable (change to new) , still can't connect. Lastly, I try hard reset on NBN modem many times (more tham 4-5 times), it doesnt work too. Try to call TPG helpdesk, after 1 hour waiting time, no one pick up. Need help, please