No Internet connection for 1 month

[hxy1249301987]

Please find the attached "termination of Internet Services".I have requested the cancellation of the Internet service that TPG is unable to provide, on the18th of Dec 2020 (21 days ago)
I don't see any updates on my request, as I am still receiving the attached letter to pay for a non-usable service.And I will be charged $350 if not paying the service fee within 10 days? It seems like no one is taking care of my case, and no one knows that I 'm cancelling  my service,

[Riezl]

Hi @hxy1249301987, we apologise for the inconvenience this is causing you. We have made a follow up with our Accounts Team and we have advised the assigned account specialist to contact you within the day to discuss the status of your concern.