No Internet for 3 days

[kevin716]

We live in Forbes NSW, and have Internet outage for 3 days.

Contacted TPG without any solution and NBN recommend us to contact TPG.

it is ridiculous without Internet on school holiday and the Christmas week. No one even try to help to solve the issues.

Never have this issue with TPG before, but very disappointing this time.

Can someone please get back to us asap?

thanks 

[Ahra_G]

Hi @kevin716,

We've managed to locate your account using your Community details however, we cannot confirm whether we are looking at the correct one as we have detected a connection for more than a week. 

Any chance you can PM us with the Customer ID or username as well as the complete service address in order for us to assist you accordingly? 

Thanks! 

Ahra_G