No Internet since 10:00PM 21Nov2023

[Rodel]

Hi,

I was working last night with the internet working fine. Suddenly, around 10:00 PM, I lost my connection. I tried to troubleshoot the problem by restarting the modem multiple times, but had no success. I even reset and restarted it again, but still no success. I checked the NBN outage, and my address was fine with no reported outages. Until now, the internet has not been restored. Please advise.

[BasilDV]

Hi @Rodel 

We'd like to have a better understanding of the situation and see how can we help.

Please send us a private message with your account details.

BasilDV