No NBN Internet connection

[landonkoo0207]

Hi,

There has been no NBN internet connection since 2 hours ago. 

I've tried everything - turning the router on/off, resetting the router, turning on/off the NBN box, resetting the NBN box,

plugging/unplugging the cables. Nothing worked. 

The NBN box is still showing the steady blue for all of the lights - power, connection, DSL and LAN lights. But the Internet connection is not being established at all. I've tried different LAN cables from the NBN box to the router, and also tried connecting directly to a laptop's ethernet port. Nothing worked. 

Possible NBN faults?

Please respond ASAP

Regards,

Landon

[BasilDV]

Hi @landonkoo0207 

Thanks for reaching out.

We understand that you've been in touch with our Social Media team and the case has been resolved after refreshing your connection.

Let us know if you need further assistance.

BasilDV