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Hi @Jae-2409,
Thanks for posting your concern.
We've checked the account and learned that there was a network outage within NBN Co which affected your service.
We were advised that the issue was rectified on the same day as well and can confirm that the service is working since the modem is showing that it's authenticated to the NBN server.
Should you require further assistance, please let us know.
Kind regards,
BasilDv