Hi @changbaoyan71,
Welcome to TPG Community!
We're sorry to know that your service has been interrupted and we apologise for the inconvenience this is causing you.
We have located an account using your community details, but we'd like to make sure if we got the right one. Please PM us your TPG customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community
