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No internet connection

Level 1a
TPG. We’ve had no internet connection for the last 4 days. We’ve rung sat, sun, mon and have been told your engineers are looking into it. I’d like to know what the problem is and when is it going to be fixed.
1 REPLY 1
Moderator

Hi @nadine50,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team. The team is chasing the matter with NBN Co. and the case engineer will contact you as soon as a new update becomes available.

 

We have also made a follow up and will revert to you for feedback where possible.

 

We sincerely apologise for the inconvenience.