TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

No internet connection

nadine50
Level 2
Level 2
‎15-10-2019 10:02 AM
TPG. We’ve had no internet connection for the last 4 days. We’ve rung sat, sun, mon and have been told your engineers are looking into it. I’d like to know what the problem is and when is it going to be fixed.
0 Likes
Reply
1 REPLY 1
Riezl
Moderator Moderator
Moderator
‎15-10-2019 12:26 PM

Hi @nadine50,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team. The team is chasing the matter with NBN Co. and the case engineer will contact you as soon as a new update becomes available.

 

We have also made a follow up and will revert to you for feedback where possible.

 

We sincerely apologise for the inconvenience.

0 Likes
Reply