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No NBN connection, upstream flashing

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Level 1b

Hi,

Connected via HFC four days ago.

NBN box lights: Power: On, Downstream: On, Upstream:flashing, Connection: Off.

 

History:

 

Day 1 - all Ok

Days 2 and 3 - failing twice per day. Recovered by switching off power to NBN box, leaving a fewminutes then switching on again.

Day 4: NBN Box lights as above. Turning off power for 5 minutes results in all lights flashing, then power light on and DS flashing, then power light on, DS on and US flashing.


Please can you help?

 

 

2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1b

TPG responded quickly and the issue is now resolved.

 

Thanks, TPG. Great service!