No NBN connection, upstream flashing

[BrianH]

Hi,

Connected via HFC four days ago.

NBN box lights: Power: On, Downstream: On, Upstream:flashing, Connection: Off.

History:

Day 1 - all Ok

Days 2 and 3 - failing twice per day. Recovered by switching off power to NBN box, leaving a fewminutes then switching on again.

Day 4: NBN Box lights as above. Turning off power for 5 minutes results in all lights flashing, then power light on and DS flashing, then power light on, DS on and US flashing.

Please can you help?

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[BrianH]

TPG responded quickly and the issue is now resolved.

Thanks, TPG. Great service!