For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/problems_connect_internet_nbn
In your case, our Engineers verified that the router is faulty that caused the internet issue. A new modem has been requested and updates will be given once available.
My Nbn modem connected again today but as usual no luck.Pl check ur system thoroughly before u asked customer to connect.Its more then three months this drama is on.
i wonder what is the capability of ur company?