Hi @Pippy, we apologise for the inconvenience this has caused you. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
Our sincerest apologies for the inconvenience, Pippy.
We understand that our Technician already visited the site and performed some troubleshooting, but still cannot get any authentication using the test and your own modem.
This has been raised further to our Network Engineers and updates will be given as soon as it becomes available.
Any compensation request will be assessed as soon as the case has been resolved.