Hello
I received 2 sms messages yesterday saying there was a NBN outage in my area - first one was at 1.30pm and the second at 2.30pm. I have not received anything since.
- I have recycled the NBN box 2 or 3 times without connection.
- The NBN Network Status page says that there is a fault at my address
- The TPG Service Status page says that there is a "reported issue" but I cannot see any mention of "Baulkham Hills" or any surrounding areas in the TPG Service Status page
- I have logged a Fault through the TPG app this morning but at 5-6 hours later, there has been no contact or update given.
- I have tested my connection through the App multiple times - the data and modem are offline (voice is still online)
TPG, this is seriously bad service - I have done everything I can, short of calling you, to find out when I can my service back (which I am paying you for). I can't even find out what happened and what might be being done to fix the situation from either yourselves or NBNCo.
I realise that this could be a busy time but really, you've got to be better than this.
