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No internet - Wireless Broadband

Tamara
Level 2
Hi there,
The 4G indicator on my wireless broadband router has been yellow for 3 days and we haven’t got internet at home. I received my invoice about a week ago but haven’t seen any transaction from TPG in my bank statement. Just logged in my TPG broadband account this morning and updated my direct debit info as it seems the existing details were not correct. Can you see what caused my internet connection issue and if the payment transaction is done correctly?
1 REPLY 1
BasilDV
Moderator

Hi @Tamara

 

Welcome to the Community!

 

We'd like to look into your account for better understanding of the situation.

 

Please send me a PM with your TPG username or customer ID number.

 

BasilDV