No internet access

[Oksana]

The modem was delivered to me yesterday but I can't to the internet. My device it says: 'Wi-Fi is connected to the device. No internet access'.
I pressed the power and reset button several times. Also, all devices overloaded many times. I'm still without internet

[Shane]

Hi @Oksana ,

Is this for a newly installed service or replacement modem? The error message means the modem is not connected to the network.

Let me help the status of the connection and fix this. Could you shoot me a PM with your details?

How to send a PM? 

Regards,

The modem was delivered to me yesterday but I can't to the internet. My device it says: 'Wi-Fi is connected to the device. No internet access'.

[Oksana]

This is a new modem, I placed an order on Friday. What information do you need?

[Shane]

Hi @Oksana ,

Please provide the following details below.

First name:
Last name:
Phone number:
Username / email address:
Are you the account holder?:
Date of birth:
 

Regards,

This is a new modem, I placed an order on Friday. What information do you need?