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No internet connection WLAN working OK

markymark
Level 2

Location is Wentworth Falls. No outages listed NBN or TPG.

 

Modem/Router says "DSL disabled" and "phone line not connected" 

.

Both 2.4 and 5G WLANs are up.

 

Help!

 

 

8 REPLIES 8
david64
Master

Hi @markymark . What type of NBN connection do you have?
What model of wifi router?

The router might be misconfigured for the type of connection.

markymark
Level 2

FTTN

TP-LINK VX420-G2v

 

It was working perfectly. We have been away for two weeks. 
During that time it was disconnected from mains and phone line (in case of lightning).

 

No settings have been changed.

markymark
Level 2

One thing is odd: normally on boot up after the WiFi lans come on the DSL light blinks until a connection is established ... that no longer happens ... the DSL light no longer blinks. 

I have googled DSL disabled but no joy.

markymark
Level 2

In desperation I tried a factory reset. Same behaviour. I think the modem/router is faulty.

markymark
Level 2

BTW I ran a service test last night which is still stating "test in progress" - we have had no SMS report.

david64
Master

@markymark . Router could be faulty, or line fault between node and house, or even loose wire in wall socket.

Send private message to a moderator with your findings.

https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

 

markymark
Level 2

How do I find a moderator?

david64
Master

@markymark . Here is a moderator. @Anonymous  

Sign in to Community, click his name and you should get an option to send a message.