No internet connection since morning.

[Mattmelanie]

Please help with the internet connection. It doesn’t work since morning It’s NBN home boardband.
NBN model no. NDD-9300
Gigabit Router, model:Archer VR1600

[Mattmelanie]

My router
S/N 3185071003950
Mac: C4-71-54-B4-05-E1
NBN connection
S/N 190902182319577
MAC: 18F145BB1F5B

[BasilDV]

Hi @Mattmelanie,

Welcome to TPG Community!

We were able to locate your account using your community details and understand that you were able to contact our Technical team.

They have escalated the case to our Engineering team and requested for an NBN technician to fix the fault within the NBN network. The technician visit is booked on the date that you've requested and your attendance is required.

Should you require further assistance, please let us know or contact our Help line on 13 14 23 for real time support.

Kind regards,

BasilDV

[Mattmelanie · Accepted solution]

Thank you . It’s working now.