No internet connection

[adnanhitam]

NBN connection box only power light is solid. Chain light is flashing

[Ahra_G]

Hi @adnanhitam, 

Welcome to the Community! 

Based on the account I've located using your Community details, there appears to be no signal going through based on the status of the modem lights.

The issue is now raised to our Engineering team for further investigation. An Engineer will be assigned to monitor and provide you with updates whenever possible. 

Feel free to let us know should require assistance. 

Regards,

Ahra_G

[adnanhitam]

Hi. I think there is signal now but the connection box still the same.

[Ahra_G]

Hi @adnanhitam, 

A tech appointment has been booked on 13 January 2020 between 1PM - 5PM. 

Our Engineering Team will wait for the job completion and should be in touch to provide updates. 

[adnanhitam]

The lady said they will come at 8am - 12pm? Has the time changed?

[Anonymous]

Hi @adnanhitam,

The NBN Technician appointment is scheduled on Monday, 13 January 2020, 8:00 AM - 12:00 PM

You will receive an SMS or phone call prior of technicians arrival. Further updates will be provided by our Engineering Team when it becomes available.

Cheers!

[adnanhitam]

Hello,

My internet is now working. Thank you

[Will]

That's wonderful news, @adnanhitam

Thank you for taking the time to inform us. Should you require further assistance, please don't hesitate to reach out to us again. Cheers!

[adnanhitam]

So no one will be coming today right as the internet is working?

[Will]

Hi @adnanhitam

There won't be a technician today. NBNCo has already closed the ticket we've raised with them since they were able to detect internet traffic already.