No internet connection

[Bertiecha77]

Thank you, found it already. Thank you for your help, much appreciated.

[Riezl]

The connection appears to be working now and we thank you for taking the time to troubleshoot, @Bertiecha77.

Have a wonderful day! Cheers!

[Damon_Magain]

Hi, 

We have no internet connection for days now in Dee Why Parade, Dee Why NSW 2099.

Can you please advise if there is an issue in this area.

Thanks,

Katherine

[Ahra_G]

Hi @Damon_Magain,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

Regards,

Ahra_G

[Damon_Magain]

Hi,
Login says no access to troubleshooting. Can someone please call us for troubleshooting after 15.00 today AEST?
Thanks,
Katherine

[Ahra_G]

Hi @Damon_Magain, 

Welcome to the Community! 

Before attempting the troubleshooting steps, TPG recommends that you:

1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php

2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php.

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ 

Regards,

Ahra_G